The Dispatch Difference Starts Now: Announcing the Launch of Vigiles Communications

If you run a security, industrial rescue, or emergency response team, you already know that the radio is the lifeline that keeps your people safe and your clients happy. Yet, true 24/7 radio coverage requires far more than buying a stack of handhelds—it takes trained telecommunicators, resilient infrastructure, iron-clad procedures, and, ideally, independent certification that the whole operation can stay on the air when the worst happens.

That is why we stood up Vigiles Communications, the new dispatch division of The Vigiles Group. Built by veterans and first responders for professionals just like you, Vigiles Communications delivers turnkey radio dispatch on Day 1—and a roadmap to a complete UL 827-listed Central Monitoring Station soon.

What We’re Offering Today

• 24/7/365 radio watch staffed by experienced public safety telecommunications.

  
  

• Motorola-powered IP consoles that integrate natively with WAVE PTX™, P25, LTE, and legacy LMR talk-groups, giving you crystal-clear audio and encrypted channels when you need them.

  
  

• Security-minded SOPs written by people who actually work protective details, not generic call-center scripts.

  
  

• Flat, per-radio pricing with no long-term contract until we prove ourselves.

  
  

Motorola WAVE: Seamlessly Bridging Legacy Radios and Broadband

Motorola’s WAVE PTX platform lets every member of your team talk on the same push-to-talk channel whether they’re holding a UHF analog portable, a MOTOTRBO™ digital mobile, or simply the WAVE smartphone app.

• Wire-line integration—WAVE connects directly to MOTOTRBO Connect Plus, Capacity Plus and Capacity Max systems over IP; no donor radios required. ([PDF] WAVE Data Sheet - Motorola Solutions)

  
  

• Gateway support for analog & P25—Radio Gateway Devices (RGDs) and ASTRO 25 wire-line interfaces patch conventional analog or trunked P25 channels straight into WAVE talk-groups, preserving encryption and emergency signaling. (WAVE Data Sheet)

  
  

• Smartphone & PC clients—Executives on the road or technicians on Wi-Fi can join the same talk-group with full PTT, text, photo and location sharing from the WAVE mobile or desktop apps. ([PDF] LMR AND WAVE PTX INTEROPERABILITY - Motorola Solutions)

  
  

• Redundancy ready—Because WAVE can be deployed in a geo-redundant architecture, the broadband side of your comms inherits the same fail-over philosophy we are building into our future central station. ([PDF] INTEROPERABLE, SECURE GROUP COMMUNICATION)

  
  

Put simply, WAVE lets you modernize without ripping out your existing radios, while giving every stakeholder a seat on the net.

Why the UL 827 Journey Matters

Within the next 18 months, we aim to attain UL 827 Central Station Service certification. UL 827 mandates redundant power, hardened communication paths, minimum staffing levels, and documented response-time metrics that are audited annually. (Central Station Service Certification | UL Solutions, What Certifications Should Your Monitoring Center Have?)

For you, that means:

• Continuous uptime—generators, battery banks, and multi-carrier internet keep our consoles live even during Texas hurricanes.

• Insurance leverage—many carriers discount premiums—or require—UL-listed monitoring for higher-risk sites.

• Third-party proof—your clients don’t have to take our word that we’re battle-ready; the UL mark backs it up.

  
  

The Hard Numbers: In-House vs. Outsourced Dispatch for 20 Radios

Annual Cost Item (DIY Dispatch)	Assumptions	Cost
Telecommunicator wages & benefits	5 FTEs × $46,781 avg. salary × 1.3 benefit load (Dispatcher II Salary in Houston, TX (April, 2025))	$304,000
Two Motorola MCC 7500E consoles, 5-yr amort.	$102,480 each (Grapevine, TX purchase) (Untitled) → $40,992/yr	40,992
CAD software and support, 5-year amortization.	Even a stripped-down Spillman Flex site license ≈ $ 25k + $ 5k support/yr (scaled from Sedgwick County procurement) ([PDF] Computer Aided Dispatch (CAD) - Sedgwick County)	10,000
Space, power, liability overhead	conservative $1,000/mo	12,000
Total Year-One Cost		≈ $366,992
Monthly Cost / Radio		≈ $1,530

Outsourcing with Vigiles Communications

Market checks on professional radio-dispatch services show rates between $24 and $70 per radio per month. (Radio & Dispatching Services - Echo911, Bring your Own Motorola Wave Radio + Monthly Dispatch Service) Even at the high end ($70):

• 20 radios × $45 × 12 mo = $16,800/yr

• Annual savings over self-dispatch: ≈ $350,192

  
  

That figure overlooks hiring headaches, PTO coverage, overtime, workers' compensation, and liability exposure. In short, you keep the radios—let us worry about everything upstream of the push-to-talk button.

Additional Reasons to Hand Us the Mic

1. Veteran-Owned, Service-Minded, Mission-Ready. Our operators speak the language of cops, medics, and rescue techs because they’ve worn those boots.

2. Scalable as you grow. Whether you start with five devices or five hundred, we add capacity in hours, not months.

3. Integrated training. Your guards or techs can dry-run emergency traffic with our dispatchers before they ever step on post.

4. One throat to choke. Radios, airtime, dispatch, incident logging, and after-action audio are all under one roof—ours.

   
   

Ready to Claim Your Seat on the Net?

Vigiles Communications is onboarding a select group of Founding Clients ahead of our official launch date. Locking in now secures charter pricing and provides early input on feature rollouts (think GPS unit tracking and AI-driven incident analytics).

Shoot us a note at communications@thevigilesgroup.com or ring 888-212-3570. Let’s bridge those gaps in safety—together.

You can read more about our offerings here: www.thevigilesgroup.com/communications